- After-Sales Services
Support that continues long after delivery.
At Alvieva, our responsibility to buyers doesn’t end when the order ships.
We stay involved until your products reach their final destination — and beyond.
Our dedicated After-Sales Team ensures a smooth, problem-free experience for every order, whether it’s a sample purchase or a large production run.
Why Our After-Sales Service Is Different
Unlike other B2B platforms where support stops after purchase, we continue to manage, track, and assist until your products are successfully delivered and verified.
We work as your partner, not just a platform.
You get:
✔ End-to-end order monitoring
✔ Shipment follow-up & real-time updates
✔ Support for product issues, defects, or replacements
✔ Logistics and customs support
✔ Factory communication on your behalf
✔ Dispute handling & resolution
✔ Quality guarantee under Alvieva Trade Assurance
What’s Included in After-Sales Services
Shipment Monitoring & Delivery Tracking
Report handling within 24 hours
Continuous follow-up with logistics provider
Evidence assessment
Delay alerts & resolution assistance
Factory communication
Customs clearance guidance
Replacement initiation
Delivery confirmation notification
Issue Resolution & Dispute Support
Production mistakes
Material issues
Late shipment
Spec deviations
Post-Order Consultation
Even after delivery, you can request:
Material improvement suggestions
Future order optimization
Product adjustment guidance
Packaging recommendations
Better factory matching for next order